Our customer service team, including sales associates, order processors, certified technicians, warranty specialists, and support managers, focus primarily on ensuring the quality of your shopping experience.
Our sites have also been designed with service in mind, including ease of navigation, educational content, manuals, brochures, spec sheets, and much more.
JBS Retail promotes the following core values both inside and outside the workplace:
SERVICE - Create memorable connections driven by authentic support.
INTEGRITY - Do what you say you will do, even if no one is looking.
COMMUNITY - Respect diversity and open mindedness in and out of the workplace.
INNOVATE - Destroy the mold every time.
RISKS - Take them frequently, we are behind you.
BALANCE - Work hard and play hard.
COMMUNICATE - Even the smallest ideas have huge potential.
CELEBRATE - Small and big events with equal passion.
JBS Retail offers Free Ground and Freight Shipping to the lower 48 states for all orders that exceed the minimum order value. Please refer to the top left corner of the website for the minimum order value.
Please note that some orders are split shipped from multiple shipping locations, generating multiple tracking numbers and multiple delivery dates, therefore please be sure to monitor each tracking number we send you after your order is shipped.
Freight Shipments ***CUSTOMERS MUST READ*** Customers are required to thoroughly inspect all packages and boxes. Failure to do so will bar the customer from recovery for undiscovered damages. Per the policies and regulations of the freight companies, shipping liability is transferred to the customer once goods are delivered and sign for. Please do not automatically assume that the contents of your packages are undamaged, simply because the boxes appear intact. Even if the truck driver is impatient or rushed, please keep in mind that this transfer of liability is taking place, making the customer ultimately responsible for undiscovered damages.
Missing Items or Boxes in the event of missing item(s), customers must contact JBS Retail within 14 days from the delivery date. Per the policies of the freight companies, a 14 day grace period is granted to resolve any issues relating to missing items or boxes. JBS Retail reserves the right to deny claims relating to missing items or boxes beyond the 14 day grace period, as there is no recourse with the freight companies beyond that point.
Alaska, Hawaii & Puerto Rico Customers will be charged additional transportation fees for shipments to Alaska, Hawaii & Puerto Rico. Customers will be notified via email after the order is placed if any additional fees are to be paid.
Small Parcel: We do offer shipping services to select countries on select orders, for small parcel shipments (under 150 lbs). We may contact you after the order has been placed to provide an exact shipping quote for your approval, prior to shipping. Please note that all shipping quotes include the shipping costs to the carrier ONLY. Additional importing, customs, and or duties are the responsibility of the customer, and paid COD (cash on delivery).
Freight Shipments: Unfortunately we do not offer international shipping services for all orders requiring freight services (over 150 lbs or oversized). We will however ship to a freight forwarder of your choice, within the lower 48 United States. All of our international customers utilize the services of a freight forwarder.
Purchases made at JBS Retail web stores are tax free under the Internet Tax Freedom Act (ITFA).
Per the IFTA, retailers are generally required to collect taxes where they have a physical selling presence. If they do not have any such presence, they are not required to collect sales taxes. Located in Nevada, JBS Retail assumes the tax burden for all orders shipping to Nevada, without charging customers.
Please make sure that you factor in these benefits while comparing prices from competing stores.
What information we collect.
How we utilize this information.
What information about our guests do we collect?
Information You Give Us
We receive and may store any information you enter on our website
or give to our website in any other way. For example, we collect information
you provide when you place an order, register with us, send us an
e-mail or call us, enroll to receive newsletters or FREE discount codes. This information may include:
Your Mailing Address
Your e–Mail Address
Your Phone Number
Your Credit Card Number
It may also include any other personal or preference information you provide to us.
It may also include information you submit about other people, for example, the name and address of a gift recipient.
Does our website share information it receives? ABSOLUTELY NOT!
What about links to and from other websites? Our website may offer links to other sites. Other sites have their
own policies regarding privacy. If you visit one of these sites,
you may have linked to our website through another site. For example,
in certain cases you may have linked to a JBS Retail site through banner
advertising on another site. In such cases the site you linked from
may collect information from people who click on the banner or link.
You may want to refer to the privacy policies on those sites to
see how they collect and use this information.
on any of the JBS Retail specialty websites.
Children We recognize the particular importance of protecting privacy where
children are involved. We are committed to protecting children's
privacy on the Internet and we comply fully with the Children's
Online Privacy Protection Act (COPPA). We do not knowingly collect
personally identifiable information from children under the age
Your Consent By using our website, you consent to our use of information that
to review it periodically.
Our Commitment to Data Security We have appropriate physical, electronic and procedural security
safeguards to protect and secure the information we collect.
Secure Sockets Layering (SSL) Our website uses Secure Sockets Layering (SSL) to encrypt your personal
credit information, including your credit card number, before it
travels over the Internet. SSL technology is the industry standard
for secure online transactions. Because we use SSL, placing an order
online at our website is just as safe as giving your credit card
number over the phone.
Safe Shopping Guarantee Our security measures are designed to prevent anyone from stealing
and using your credit card number. In addition, consumer protection
laws protect you against the unauthorized use of your credit card.
Under the Fair Credit Billing Act, if your credit card is used without
your authorization, your liability for those fraudulent charges
cannot exceed $50. So, if someone steals your credit card or your
credit card number, your liability is limited to $50 no matter how
much the thief charges to your account. If your credit card provider
does hold you liable for any part of this $50, we will cover the
entire liability for you, up to the full $50.
We will cover this liability only if the unauthorized use of your
credit card resulted through no fault of your own from purchases
made at our website while using the secure server. In the event
of unauthorized use of your credit card, you must notify your credit
card provider in accordance with its reporting rules and procedures.
Use of this Site
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of JBS Retail or its suppliers and protected by U.S. and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that JBS Retail and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable.
Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. JBS Retail will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from JBS Retail on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
While JBS Retail strives to provide accurate product and pricing information, pricing or typographical errors may occur. JBS Retail cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, JBS Retail shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, JBS Retail may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
JBS Retail Promotions and Price Matching Existing Orders
In the event a product is discounted for any reason at a JBS Retail web store, JBS Retail will review price matching requests from existing customers whose orders were placed within the previous 30 days. �Any price matching request initiated more than 30 days from the date of purchase, will be automatically denied. �In the event a price matching request is approved by JBS Retail, a store credit will be issued to the customer who may redeem it at any JBS Retail web store. �Under no condition will price matching credits for existing orders be issued in any other form than a store credit.
Copyrights and Trademarks
Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by JBS Retail, one of its affiliates or by third parties who have licensed their materials to JBS Retail and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of JBS Retail and is also protected by U.S. and international copyright laws.
JBS Retail and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of JBS Retail's or any third party's intellectual property rights.
All marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply JBS Retail's endorsement, sponsorship or recommendation of the third party, information, product or service. JBS Retail is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party web sites, you do so entirely at your own risk.
User Reviews, Feedback, Submissions
All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to JBS Retail on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain JBS Retail's property. Such disclosure, submission or offer of any Comments shall constitute an assignment to JBS Retail of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments.
Thus, JBS Retail will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. JBS Retail will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. JBS Retail is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".
JBS Retail does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant JBS Retail the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify JBS Retail and its affiliates for all claims resulting from any Comments you submit. JBS Retail and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
You agree to defend, indemnify and hold harmless JBS Retail and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
THIS SITE IS PROVIDED BY JBS RETAIL ON AN "AS IS" AND "AS AVAILABLE" BASIS. JBS RETAIL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, JBS RETAIL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, JBS RETAIL DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE JBS RETAIL WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE ITEM. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.
Limitation of Liability
UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL JBS RETAIL OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE JBS RETAIL WEB SITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF JBS RETAIL HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL JBS RETAIL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE SITE DURING THE SIX MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.
Procedure for Making and Responding to Claims of Copyright Infringement
It is the policy of JBS Retail LLC to respond to claims of copyright infringement. We will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c)(2) ("DMCA"), where applicable.