Product Reviews

Review: I bought this Vent Free Log Fireplace for my sunroom since the last one I had just put out too much heat and you could not regulate the flame. The Valley Oak Vent Free Log set that I bought a month ago looks like a bad choice, you cannot regulate size of the flame, remote after only four starts has quite working and on/off switch for log set does not work. Flame comes from two opening and lava rocks, give off no amber glow. Only good thing that I can say about the unit is the pilot light still starts and does not require a lot of work once you've turned the gas on. Manual provided for this unit, as configured, has incorrect information on burner 12 valve operating information and pilot lighting instructions are not correct. Update**** You are correct this burner does not offer a variable flame or an ember bed. The volcanic rock is strictly decrotive. If these features are important we recommend looking at a G9, G10, G18 or G19 burner. You might need to replace the batteries in your remote or re sync the the remote and receiver. ****

Review: We bought this set about 7 years ago when my father was sick. Our parents have always heated with propane stoves so we decided to fix up the old fireplace and install gas logs. It's a small grate so this was one of the few sets that would work. First, we discovered the main knob was installed backwards. Next, the remote control we purchased failed to ever work.(Incidentally, we had a professional do the installation.) Since then it has been a yearly struggle to get it lit even though it is used little and cleaned often. This year I have already disconnected and cleaned it 3 times and finally got it lit, but have little confidence it will function properly through the holiday season. I would recommend this unit to no one.